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Guest Service Coordinator - Part Time

Company: Desert Jet
Location: Thermal
Posted on: May 3, 2021

Job Description:

Desert Jet Center is looking to hire a Customer Service Coordinator for our Fixed Base Operator (FBO) located in Thermal, CA (KTRM airport.)  Desert Jet Center is striving to be a top rated Fixed Base Operation (FBO) in Southern California. Finding a customer-oriented and highly motivated individual to occupy this position will add to the success of the new facility. This is an entry-level position paying $14-16/ hour based on experience, and is a perfect opportunity for anyone interested in getting a start in the aviation industry. Our Customer Service Coordinators work with high end clientele and must be able to provide a professional and exceptional experience. 

QUALIFICATIONS

EDUCATION

  • High School Diploma or GED required (2 years of college desirable)
  • Valid California Driver's License required with clean driving history.  
  • Must pass a pre-employment drug test

LICENSES/ CREDENTIALS:

  • Self-Motivated
  • Able to Work in a Past-Paced Environment
  • Excellent Multi-Tasking Skills
  • Detail Oriented
  • Excellent Communication Skills
  • Valid Drivers License

EXPERIENCE

  • 2 Years in a Customer Service Oriented Role

REQUIREMENTS:

  • Proficient Knowledge with Microsoft products
  • Experience in the Private Aviation Industry- preferred
  • Outgoing and Friendly Personality
  • Ability to work nights, weekends, and holidays
  • Flexible Schedule

DUTIES AND RESPONSIBILITIES:

  • Coordinate Guest (Passengers/Visitors/Pilots/Crew) Service operations through flight arrival, transit and departure operational phases while delivering first class hospitality and service assistance in an environment of perfect comfort, cleanliness, confidentiality, efficiency and ease. Liaise with Management, Line Service Technical staff and other inter-company resources to assure a seamless flow of service excellence throughout each Guests visit.
  • Facilitate aircraft refueling orders, and accomplish payment and invoicing computer transactions. Provide Guests with assistance with the customary requirements of hotel reservations, directions to local destinations, ground transportation and flight catering, as well as any unanticipated non-routine personal requests and requirements. Employ excellent professional telephone and interpersonal conversation skills in all dealings with Guests and outside inquiries, as well as with Team Members, vendors and so on.
  • Ensure Guest engagement through anticipating service needs, meeting and exceeding expectations, and delighting Guests through personalized attention. Maintain a culture that promotes customer loyalty by sustaining an environment of Guest engagement, comfort and satisfaction. Interact and assist Guests with a consistent and positive can do attitude, while avoiding disappointment and no can do moments by pivoting without hesitation to let me see what we can do problem resolutions.  
  • Endeavor, when appropriate, to relate on a personal level in conversation with Guests by anticipating areas of interest based upon such things as the geographical region of origin or cultural background of the Guest, as examples. Make the Desert Jet Center experience a very special one that will be remembered with fond anticipation of the next visit.

 

WHO WE ARE

Desert Jet is a group of full-service aviation companies providing jet owners with a full complement of aviation services including FBO services and jet maintenance, management, charter, acquisitions and sales. 

Desert Jet is a fast-growing company with lots of opportunity on the horizon.  We have ranked on the Inc. 500|5000 list of the nations fastest growing, privately held companies the last five years in a row.

We have an active and effective Safety Management System that allows us to continually make thoughtful improvements in how we do things.  We are IS-BAO Stage II Registered (stage III audit upcoming), ARGUS Platinum and Wyvern Wingman.

Business aviation advocacy and philanthropy is an important part of what we do at Desert Jet.

To learn more, visit us at: www.desertjet.com

 

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Keywords: Desert Jet, Indio , Guest Service Coordinator - Part Time, Other , Thermal, California

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