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Sales and Customer Service Representative

Location: Garden Grove
Posted on: October 23, 2017

Job Description:

Job DescriptionResponsibilities of Position:• Contact customers, manage incoming phone calls and customer service inquires.• Provide accurate, valid and complete information by utilizing our methods/tools.• Handle customer complaints, provide appropriate solutions and alternatives within expected time limits; follow up to ensure resolution.• Keep records of customer interactions.• Understand product categories/material part numbers and explain their individual usage supportive to B2B customers.• Understand and identify customer categories serviced, i.e. Wholesale Distributors, Jobbers, E-commerce. Familiarize yourself with buying habits and trends supportive to grow opportunities.• Perform data entry and present quotes, sales orders and/or invoices supportive to customers purchase requests.• Communicate shipping solutions and transit times based on customer purchase orders and order entry.• Manage customer backorders and communicate ETA's supportive to customers' needs and expectations.• Understand resources and interactive ecommerce tools to enhance customer purchasing experiences.Skill Requirements:• Minimum 6-8 year prior B2B work experience required.• Strong computer skills with specific working knowledge of the Microsoft Office Suite.• General understanding of customer accounting software such as QuickBooks and its workflow for proper order management.• Proper phone etiquette, customer handling skills and active listening.• Proven customer service experience and/or sales experience.• Bilingual English/Spanish with ability to read and write both fluently.• Typing speed of 40 words per minute.Education:• College degree with Business Administration background.• Experience in an automotive aftermarket accessories environment is preferred, but not necessary.Company DescriptionAutomotive B2B manufacturer and wholesaler.

Keywords: , Indio, Sales and Customer Service Representative, Sales, Garden Grove, California

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